This Policy sets out the basis of how we use the information collected, and when we use it, to provide our Services. This Policy describes our privacy practises concerning information and personal data collected in connection with the Services. You are requested to carefully read this Policy before accessing or using Services. If you do not agree with any part of this Policy, you are suggested to not use or access our Services.
We reserve the right to change, modify, add, or remove portions of this Policy at any time without any prior notification. Any such changes shall be effective as soon as we post such amendment or modification on or through our website, Mobile Applications (defined below), communicate the same to you through email notification, or any similar means. Please check this Policy regularly for updates and amendments. Any continued performance or use of the Services shall be deemed your consent to such revised Policy.
The headings of the clauses, section, schedules etc. herein are for reference only and shall not affect the interpretation.
Scope and application
This Policy applies to all the users and visitors of our website or the mobile application anywhere in the world who may access or use our Services as well as to any other persons who may use Retailo platform. This Policy further applies to all transactions, activities, and data gathered through the use of Services.
In order to operate Retailo and to provide you with information about our Services that may be of your interest, we may use your personal information. When you use our Services, we may collect personal information (i.e. information specifically utilised to contact you directly including, but not limited to, full name, phone number, email address, gender, age/birth date, government-issued identity card number, or shop address, shop ownership or rental details, shop’s phone number etc.) (“Personal Information”) and demographic information (i.e. information which is not Personal Information; including, but not limited to, username, device information, browsing history information, device location, and IP address) (“Demographic Information”). Demographic Information is further categorised into two types: private information including, but not limited to, transaction information and communications or interactions with customer support of Retailo; and public information, that includes other demographic information. Personal Information along with Demographic Information is referred as “Personal Data” herein.
A. Data provided by users:
Mobile Applications Sign-Up
We may collect Personal Data including, but not limited to, name, contact number etc. at the time a user registers with us through our mobile applications (i.e. “Retailo - B2B Retailer App”, “Logistics”, “Acquisition ”) (the “Mobile Application(s)”). The user may also be required to provide its email address, government-issued identity card number, photograph, etc. in addition to payment or banking information, if so required.
Background Check And Identity Verification
Background verification is done for all users using OTP via phone number through a third-party or through other forms of verification as deemed fit by Retailo from time to time. We may also share your email address with a third party for such verification purposes. You hereby represent and warrant that you have the authority to provide us with any such contact information.
We may collect the information that users submit while interacting and communicating with our customer support. We further share device tokens with third party via which we send notifications to the user’s device. This may also include any feedbacks or suggestions that the user provides.
B. Data Collected During Use Of Services:
When you browse our website/landing page (https://retailo.co/), we may collect the Internet Protocol (IP) address of the device you are using and cookies (small files that we embed on your computer, only if you consent to it) to enable our system to recognize your browser and capture and retain certain information. We collect this data so that we can identify why our visitors are dropping out of the website and to identify areas of improvement to make the experience more engaging for you. You hereby represent and warrant that you comprehend and agree that all information collected by Retailo are utilised to enhance the security of our user and Services.
When filling any form including, without limitation, the contact us form, at the completion of entering your contact information, your IP address is no longer anonymous, and we shall be able to identify you by combination of your IP address and contact information.
We may collect precise location data from the user's mobile device provided that the user has enabled the GPS. The user is asked to provide permission to use location data once the Retailo app (or any of our associated applications) is opened. Retailo may collect the location data when these Mobile Applications are running on-screen or in the background of your mobile devices. Our Logistics App requests the user to allow the use of background location which will be continuously used even when the app is closed. We use this location data for our delivery agent to accept the delivery assignment, allowing us to provide accurate estimated time of arrival to the user, and to ensure the delivery to the user. We, through our Mobile Applications, collect location data to enable us to provide our services even when the app is closed or not in use. It is mandatory for us to collect your location data to provide precise and accurate information; any user may also disable this feature at its choice afterwards.
We may collect transaction information with regards to your use of our Services including, but not limited to, Services requested by the user and provided by the user, delivery information, date, and time the service was provided, payment details, and payment method selected.
We may collect information regarding how users interacted with our Services including, but not limited to, date and time of access, app crash report, and app features used. We may further collect data used in completion of the tasks including, but not limited to, text messages, voice messages, and attachments. We may also collect data through use or capture of cookies.
We may collect your email addresses to customise your record and send you solicitations or updates related to our application; this is not a mandatory requirement; it is completely upon your discretion if you want to receive this information.
We may collect your information for third parties including, but not limited to, OTP/email or OTP/phone-number verification services providers, insurance partners, money-related specialists etc.
How we may use your personal data
We may use Personal Data that you provide to us, or we collect from you including, but not limited to:
- Improve our Services to ensure user satisfaction.
- Maintain and provide new features and improve customer support for both users and users.
- Develop and ensure safety features for mobile applications.
- Send communication based on your interest, for instance, promotions, news, and updates.
- Make the payment facilitation process more efficient for you.
- For provision of our services to you, whether or not, through our mobile application, platform, or website, as the case may be.
How RETAILO shares your personal data
- We may share the Personal Data that we collect from you that may include, but not limited to, your name, contact details, or location with the user that is connected to you to provide you Services that you opt from our application. This information is required for the user to contact you, locate you, and/or complete your order/request.
- We may only share your information with the third parties whose services we are taking in regards to the purpose to pursue our business such as our payment service providers. We may share your Personal Data with third parties when necessary for the payment facilitation process. We share this data with our payment facilitation provider, Muawin, who ensures secure, safe, and efficient transactions.
- We may likewise utilize or share your Personal Data with third parties when we have reason to believe that doing so is necessary to comply with applicable law or a court order, subpoena, or other legal process; to investigate, prevent, or take action regarding illegal suspected fraud; violations of our terms and conditions; or situations involving threats to our users and/or users.
- However, we shall never sell or rent your Personal Data to any third-party.